What is the license for IcoMoon icons/fonts?

There is a license link for each icon pack in IcoMoon's library. If you are using your own vectors, there are no license requirements for using the IcoMoon app.

Where are the webfonts?

Instead of providing a big font containing hundreds of icons/glyphs that you may or may not use, IcoMoon lets you make your own custom and optimized font. Icon font packs generated using the IcoMoon app contain all necessary webfont formats including WOFF and TTF; they also come with an HTML cheat sheet which you can refer to when using your icon font. In order to generate WOFF 2.0 fonts, you need to use one of our paid plans.

Why doesn't my font glyph show up?

1. Check the generated demo.html file (after unzipping). You should be able to see the icons you selected, followed by their name. If you don't see the icons, please contact us for further investigation.
2. If you are trying to install and use the TTF font in a desktop application, see this guide.
3. If you are hosting the fonts yourself, make sure to enable CORS.
4. Check your browser's console to see if there are any reported issues related to the font.
5. If you can see the icons in the demo.html but they don't show up in your own implementation, try to find the difference between the demo and your own code. If you still couldn't figure out what's wrong, try to make a reduced test case and contact us.

Why are my projects missing in the IcoMoon app?

Unless you are using one of IcoMoon's paid plans, your projects only get stored locally in your browser. This has been noted in the sign up page as well as the Projects page in the IcoMoon app.

If you have been using a paid plan, your projects get stored in your account, and we keep periodic backups of them as well. You could contact us if you need your projects to be reverted to an earlier state.

If you have been using the free plan and your projects are missing, you could import the selection.json file that is included in every icon pack downloaded from the IcoMoon app.

Why doesn't my SVG get imported properly?

Some SVG features are not currently supported in IcoMoon. For example, you will need to expand/outline text elements in your SVG. Feel free to contact us for further investigation of what's causing the problem.

Who is going to access/own the resources uploaded to IcoMoon?

Almost everything you do inside the IcoMoon app happens locally. When you import SVG files or when you generate a font, everything happens in your browser and your SVGs won't get "uploaded" to our servers; unless you choose to use our paid plans, which enable saving of projects in your account.

If you still have privacy concerns, you can use the IcoMoon app while you're offline. Load the app once, then turn off your internet connection and continue using the app.

Does IcoMoon generate WOFF2 fonts?

IcoMoon generates WOFF 2.0 fonts when using a paid plan.

Why is my font empty or lacks some glyphs?

IcoMoon uses the Private Use Area of Unicode by default. Operating systems usually don't list the glyphs in this part of Unicode. Therefore, it might appear that your TTF font is empty or lacks some glyphs. If you are using macOS (or OS X), after installing your font, select it in Font Book and then press ⌘ + 1, or choose View as Specimen under the View menu. Doing so would make Font Book show all the glyphs included in the font.

Before downloading your font, you can set different codes for your glyphs. If you assign Latin character codes to your glyphs, your font will no longer look empty. You may also consider making ligatures if you want to install and use your font locally.

Why can't I switch to, or use the TTF font I installed?

While using the type tool, if you enter a character that doesn't exist in your font, most desktop apps would switch the font to something else. To prevent this, do not enter any characters that don't exist in your font. You could copy the characters associated to your glyphs from the generated demo.html file.

Is it possible to increase the precision of generated font glyphs?

You may increase the precision of your font by increasing the Units per Em setting under the Font export format. Note that by increasing a font's Em size, your font file will get larger. You shouldn't increase the em size if not necessary.

Which plan should I get? Basic or Unlimited?

If you are planning to host the files generated by IcoMoon yourself, get the Basic plan. Otherwise, get the Unlimited plan which generates CDN links suitable for production. The Basic plan does not generate these links. This is the only difference between the two plans.

Where can I download an invoice for my purchase?

After making your purchase, you will automatically receive a receipt and a link to generate the invoice. Make sure to check your spam and junk folders too. The link would redirect you to a page for generating the invoice and it may require entering an email address to log in. You should submit the very same email address that was used at checkout, which may be different from your account's email address.

Unanswered Questions…

If your question was not answered above, please feel free get in touch.